Ticket Policy

Refund Policy

By accessing and using the UCD Cinema website the Customer accepts and agrees to be legally bound by the Terms and Conditions and acknowledges that UCD, the owner and administrator of the web site, has the right to amend or vary these Terms and Conditions and any of the contents of the web site from time to time at its sole discretion.



Refunds will be permitted only in exceptional circumstances and at the sole discretion of UCD Cinema management. Refunds can be processed no later than 4 hours before commencement of the relevant screening except where:

  • An exchange of tickets can be facilitated
  • An incorrect ticket type has been purchased that would prevent admission to the auditorium.

In such cases, Management will ensure that the correct tickets are issued and the correct payment received.

Tickets are not refundable because we sell tickets for specific screenings and set aside specific capacity for our customers. We also want to ensure that all of our guests have a fair opportunity to book tickets, so we try to encourage our customers to only book tickets for screenings which they know they can attend. 

By booking tickets through the UCD Cinema website, the Customer is placing a booking order for tickets on the Terms and Conditions that is deemed only binding on UCD Cinema once payment has been made by the Customer and received by UCD Cinema and the Customer has been sent an email confirmation of their booking with their booking details.

The cancellation rights contained in the “European Communities (Protection of Consumers in respect of contracts made by means of Distance Communication (Reg 2001) as amended) do not apply to the sale of a cinema ticket.


We will consider your transfer request if it is received by email, to cinema@ucd.ie, no less than 6 hours before the scheduled screening;

In the event that you cannot attend a screening, pleae email cinema@ucd.ie with with a minimum of 6 hours in advance of the screening and we will be happy to transfer your booking to another screening. 

An exchange will only be issued with a valid ticket or booking reference number. Customers who have purchased their ticket(s) in person must email the cinema, at cinema@ucd.ie, with a minimum of 24 hours in advance of the screening to avail of the transfer.

Under no circumstance will UCD Cinema refund or transfer tickets once a movie/show has commenced or been viewed. Management discretion will be used to ascertain if compensation is owed, however refunds are not possible after films or events have begun. 

In the event that a refund is issued, Customers will only be refunded by the method of payment used at the time of initial booking.

If a breakdown should occur during the screening of a film, a choice of another film screening will be offered if the time frame allows it or a complementary pass will be issued, refunds will not be given. In the event that the breakdown can be resolved wtihin 45 minutes of the scheduled start time, no transfers or refunds will be issued. 

Due to circumstances beyond UCD's control there may be times that a film has to be cancelled or shown at a different time. In this instance the customer may be given a complimentary ticket or avail of a transfer. UCD reserves the right to cancel a performance, vary the time of exhibition or substitute an alternative film, if this becomes necessary because of circumstances beyond our control. 

Customers are advised to check the IFCO (Irish FIlm Classification Office) rating of the film they are attending, and refunds will not be given due to a dislike of the content presented in the film, or if the Customer is prevented from viewing the film due to failing to comply with the IFCO requirements. A refund will not be given if the movie is of personal dislike to you or if you are prevented from seeing the movie due to your failure to provide correct age identification. 

A booking fee of €0.50c per ticket will apply to bookings made availing of the UCD Cinema internet booking system. This booking fee is the charge for the supply of the online booking service and the processing and verification of payment. If a Customer does not wish to pay this fee, it is possible to purchase tickets at UCD Cinema in person where the booking fee will not apply.


Circumstances where refunds will be issued

We believe in treating our customers fairly, and will always give you a refund where:

We make any material changes to the scheduled screening other than where we are entitled to do so under our terms and conditions (for example, if we change the screen time by more than 45 minutes, and the screening still proceeds).

You ask for one because we are in material breach of our terms and conditions that we have agreed with you; or We are otherwise required to by law. Nothing in this policy is intended to, or shall operate to, affect or limit your statutory rights where it would be unlawful to do so. 

In the event of a breakdown in the cinema that prevents the screening from starting and we are unable to offer you an alternative screening time.


Circumstances where refunds will not be given

We will be under no obligation to refund you or exchange your ticket(s) if:

You request a refund simply because you have made an error when purchasing your tickets (for example, you have selected the wrong film, the wrong time, or the wrong number of tickets). It is your responsibility to check that your booking details are complete and accurate. However, this will not prevent you from claiming a refund on such tickets if you are otherwise entitled to a refund under this policy; 

A breakdown has occured and an alternative screening time can be offered to the Customer;

You are excluded from viewing the film for any breach by you or your party of any of our applicable terms and conditions or guest admission policy; 

Your ticket is lost, stolen or materially damaged; or

You fail to provide any identification, the credit or debit card you used to book, or any other information which we reasonably request in order to verify your purchase and process your refund.


General Refund Terms

If a film showing is cancelled or its timing is materially altered (by at least 45 minutes), you will have the option to request UCD Cinema, by emailing cinema@ucd.ie, to do the following: 

  • To issue replacement tickets for the same film at an alternative show time, but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travelling costs, booking fee and car parking costs).

Unless otherwise specified, any amounts refunded to you will be the amount you have actually paid for the ticket(s), excluding any booking fee and/or any additional amounts paid for other items such as food and drink, merchandise, or 3D glasses. 

Refunds will be made to the same payment card used to make the booking (or such other method set out above).


UCD Cinema Ticket Policy

The purchase of tickets via the website or on-site for movie/show performances infers that you, the Customer, accept and agree to the following Terms and Conditions. Please consult the Cinema Ticket Policy regularly as it can be updated and amended from time to time without notice.

The management reserve the right (with or without cause) to refuse admission to any person.


Online Ticket Sales

Tickets are sold for UCD Cinema via our online booking system at www.ucdcinema.ie

The online booking system requires the Customer to provide an email address and to input the cardholder’s name, card type,  card number, card expiry date and the security code on the back of the card (CVV or similar) in order to make payment.

The Customer should ensure all details of the booking are correct before confirming the purchase of their tickets.  UCD Cinema does not accept any responsibility for bookings that are incorrect due to error on the part of the Customer (for example incorrect time, date, number of tickets or ticket type [adult/student/senior/child] etc)

If the Customer experiences problems with the online booking process, they should contact cinema@ucd.ie between 9am – 5pm Monday to Friday or contact the cinema through Instagram or Facebook  which are both monitored regularly, including weekends.

Once the booking has been processed by the online system, the Customer will receive a confirmation email to the email address they have supplied with all the relevant details of their booking.

UCD Cinema is not responsible for a Customer selecting the wrong ticket type; ie time, date or ticket type (adult/student/senior/child etc). Customers found to be in possession of invalid tickets will be directed to a retail till or self service kiosk where a member of the management team will refund their booking allowing them to purchase the correct tickets. The same seat selection cannot be guaranteed. Booking fees will not be refunded. Please note that refunded transactions will take 3-5 working days to return to a Customer’s account.


Ticket Collection

Tickets can only be collected in the relevant cinema lobby area.  To collect tickets purchased by the Remote Booking Process, the Customer must use the collection reference number or booking confirmation number which they will have received at the time of purchasing their tickets. The customer should enter either of these numbers into one of the automatic ticket collection points


On-Site Ticket Sales

Tickets can be purchased onsite from the self service kiosk outside the cinema. Payment can be made by using a debit or credit card. Cash is not accepted.

Tickets will be issued to the Customer at the time of purchase.  Please retain these tickets for presentation to the cinema staff for entry (and re-entry if required) to the relevant screen at the show time selected.

The Customer should ensure all details of the booking are correct before confirming purchase of their tickets.  


Ticket Concessions

Concessions priced tickets can be availed of by customers with a valid Student ID card. Campus residents can also avail of concession priced tickets with a valid proof of residency. 

Student ID cards which have no expiry date but have an issue date, are valid for 4 years from date of issue. ID cards with no issue or expiry date will not be accepted.

Valid Student ID is required at the screen entry point for those who have availed of student priced tickets.

You must have your ticket available for inspection at all times.Please note that we hold no responsibility for any tickets secured via other sources. 

Child tickets are considered those under the age of 16 (sixteen) at the time of the booked screening. 


Guest Admissions

By entering this cinema premises, you, the Customer, accept and agree to the below Terms and Conditions. Please consult our Customer Admission Policy regularly as it can be updated and amended from time to time without notice. Our Customer Admission Policy is available to view from the Cinema reception, and on our website.

Management reserves the right to:

  • refuse admission to any person whether or not they are found to be in breach of these terms.
  • remove any person from the premises found to be in breach of these terms

Prior to entering beyond the ticket checkpoint, all customers must be in possession of a valid ticket. Tickets can be purchased from our reception or website. This ticket will be accepted as receipt of payment. Email confirmation will also be accepted where tickets are booked through the UCD Infohub system.

 Customers must retain their tickets while on the cinema premises. Tickets will be required to allow re-entry into the screen.  UCD Cinema staff reserve the right to request presentation of a Customer’s ticket at any time.

 Customers are responsible for ensuring that they enter the auditorium at the correct time. Other details on the ticket should be noted at the conclusion of the ticket purchase: correct date, time, requested seats etc. Customers should also ensure they have been given the correct change before stepping away from the retail counter as queries subsequent to this will be impossible to verify.

 In the case of an allocated seating performance, Customers should arrive before the start of the programme. The cinema will not be able to guarantee Customers their selected seats after the main feature starts. UCD Cinema will make every effort to accommodate late comers.  In order to avoid disturbing other Customers, late comers who arrive after the main feature has started will only be allowed to enter the screen at the discretion of the Duty Manager. 

 If requested, cinema staff will strive to provide Customers with appropriate film information. However, UCD Cinema does not accept responsibility for artistic or entertainment value of the content shown. 

 For our policy on Refunds please see the section above under our Refund Policy.

Cinemas are required to uphold and implement the age restrictions as specified by the Irish Film Classification Office (IFCO). Please see below with reference to IFCO or visit the IFCO website here. In the event that a member of staff is of the opinion that a Customer does not meet the minimum age requirement and the Customer is unable to provide photographic proof that they are of the required age, UCD Cinema will not permit entry to that performance or film.

Parents and guardians shall remain responsible for the child or children in their care whether or not the child or children are accompanied into the screen by that parent or guardian.

For each Student ticket purchased a valid third level student photo ID will be required. Valid student ID is a photo ID that has an expiry date which is later than the showing date. If a valid third level student ID cannot be produced by the Customer he/she must return to a till point in the lobby area and pay the difference between a full price ticket and the student discounted ticket.

Customers, who, in the opinion of the Management, conduct themselves improperly while on these premises, may be requested to leave by a member of staff. No refund will be made. Customers must not engage in any conduct towards, or speak to staff or other guests in a manner which may offend, insult, intimidate, threaten, disparage or vilify any person on any basis whatsoever, including but not limited to race, religion, colour, sexuality, beliefs, ethnic origin, gender or that person’s physical attributes. Whenever possible, we will seek to prosecute individuals who behave in this way on our premises.

 In the event that a Customer becomes abusive or unruly or who, in the opinion of the Manager on duty, acts in an inappropriate manner that Customer may be removed from the cinema and barred from entry in the future. Garda assistance may be sought in such an event.

UCD Cinema reserves the right to search Customers and their possessions before entry to and whilst on the cinema premises. Customers who refuse to cooperate with such a search will be refused entry or will be removed from the premises. Anyone found to be in possession of a weapon or illegal substances shall be refused entry or removed from the premises and the Gardai will be contacted.

Alcohol is strictly prohibited inside the auditorium, unless clearly specified upon entry to the auditorium or advertised by UCD Cinema at time of booking.

No illegal substances may be brought into or consumed on the premises.

Smoking is strictly prohibited in the building (including use of E-cigarettes and vapes).

Photography and audio/visual recordings are strictly prohibited in any of the screens during a performance. Customers may not bring any sound or video recording equipment into the screen auditorium.  It is a serious criminal offence to copy or attempt to copy any movie or copyright protected material shown in a screen auditorium.

Use of mobile phones is not permitted in the auditoriums.

UCD Cinema takes no responsibility for goods lost, damaged or stolen while on the premises.

Cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond our control there may be times that a movie has to be cancelled or shown at a different time. Material published by third parties containing false or misleading information relating to the timing of our screenings will not be the responsibility of UCD Cinema. 

In the case of a screening cancellation or evacuation which arose as a result of a situation beyond UCD Cinema’s control, Customers will be issued with a complimentary ticket.  A full refund will be issued in exceptional circumstances, at the discretion of Management. Customers must present their original tickets to avail of a refund or complimentary ticket. UCD Cinema  will not be liable to reimburse the Customer for any expenses or other losses incurred (including but not limited to travel expenses or car parking costs).

Please note: CCTV monitoring takes place within our premises, including inside the auditorium, for the purposes of protecting our Customers, staff and property.

UCD Cinema means UCD Campus Sport and Leisure Ltd. The address of the Registered Office is UCD Student Centre, Belfield, Dublin 4, Ireland.


Food and Drink

External food (snacks) and drink are permitted onto the premises. It is the responsibility of each patron to remove any rubbish or waste with them when exiting the auditorium. Hot food and drinks are not permitted in the auditorium. 


Film Classification

G (General) the film should be suitable for children of school going age.

PG (Parental Guidance) the film may be watched by young children who are accompanied by an adult. Please note, that elements of a PG feature may be unsettling for young children.

12A, no person under the age of 12 may attend the film unless they are accompanied by a parent/guardian aged 18 and over.

15A, no person under the age of 15 may attend the film unless they are accompanied by a guardian aged 18 and over.

16, strictly for persons aged 16 or over. Children under the age of 16 will not be admitted to the screen regardless of whether they are accompanied by a parent or guardian over the age of 18.

18, strictly for persons aged 18 or over. Children under the age of 18 will not be admitted to the screen regardless of whether they are accompanied by a parent or guardian over the age of 18.


A ‘Child’, for ticketing purposes, is considered someone under the age of 16. Those aged 16, 17 and 18 or above must purchase an ‘Adult’ ticket - or ‘Student’ where the audience member is an active third-level student.